1. Introduction

Playloopia Ltd ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social casino service. This policy is designed to comply with the New Zealand Privacy Act 2020 and GDPR principles.

2. Information We Collect

2.1 Information You Provide

• Age verification (confirmation that you are 18+)
• Contact information if you reach out to us
• Cookie preferences

2.2 Automatically Collected Information

• Browser type and version
• Device information
• IP address and geographic location (to verify New Zealand access)
• Usage data (pages visited, time spent, game interactions)

3. How We Use Your Information

We use your information to:

• Verify age requirements (18+)
• Provide and maintain our service
• Improve user experience
• Analyze usage patterns and trends (with your consent)
• Comply with legal obligations
• Respond to support requests

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: For non-essential cookies (analytics, marketing)
• Legitimate Interests: To provide and improve our service
• Legal Obligation: To comply with age verification requirements

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Third-party analytics providers (only if you consent)
• Legal Requirements: When required by law or to protect our rights

Non-essential data processors (analytics, marketing) only receive data after you provide explicit consent via our cookie preferences.

6. Data Retention

We retain your data only as long as necessary:

• Age verification: Duration of your browser session
• Cookie preferences: Until you change them or 12 months
• Analytics data: Anonymized after 26 months (if consented)

7. Your Privacy Rights

Under the New Zealand Privacy Act and GDPR, you have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Object: Object to processing of your data
• Withdraw Consent: Withdraw consent for analytics/marketing cookies at any time
• Data Portability: Request transfer of your data

To exercise these rights, contact us at privacy@playloopia.com.

8. Cookies and Tracking

We use cookies to enhance your experience. You can manage your cookie preferences at any time. For more information, see our Cookies Policy.

9. Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

Playloopia is not intended for individuals under 18. We do not knowingly collect data from minors. If we learn that we have collected data from someone under 18, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@playloopia.com

Address: Playloopia Ltd, PO Box 105, Auckland 1010, New Zealand